Suzanne Shelton, The Shelton Group
Because They’re Not Buying It
It is a familiar lament of companies wishing to find a market for environmentally and socially responsible (such as fair trade) goods — the majority of consumers simply will not pay a premium for these items.
However there is a huge market out there among for these goods (and services) if companies can find a way to reach the between 60 and 70 percent of consumers who say that they are searching for “greener” products, according to the latest research from the Shelton Group.
I first met Suzanne Shelton several years ago at a conference where she presented ‘What Do Consumers Think About this Whole Green Thing?” a straight-talking, pull no punches analysis based on her company’s quarterly polling of Americans. And the results of that, and subsequent interactions, have helped me define messages for myself, as well as several organizations, including the Sustainable Business Network of Washington. I recently caught up with her again at the Sustainable Brandsconference in San Diego, and I wanted to tap her expertise about what had changed, and what had stayed the same, in the last few years.
For example, their research shows that over the last four years, the percentage of the population that is searching for “greener” products has plateaued – but at 60 to 70 percent, that is “the broad side of the barn, as a marketer, I can hit that!” At the same time, the highest percentage of sales — sustainable food — is at 30 percent, meaning the gap between desire and purchase has yet to be filled.
So what are they looking for? According to Shelton, the price premium remains a barrier. However, environmental sustainability offers a market advantage to comparably priced goods. Consumers are buying “greener” consumables – items that offer multiple opportunities to make that buying decision (over and over), particularly in the low-risk category; so that items that offer less ‘risk’ are making it off the shelf and into shopping carts. So, people are willing to try ‘green’ cleaning products that cost approximately 30 cents more rather than jumping in and spending $30,000 on a new solar electricity system. And consumers will continue to buy the product that gave them a favorable experience.
A trend that Suzanne describes as “really compelling” is that consumer attitudes have shifted from looking at ‘green’ products to ‘green’ companies. 5 years ago the environmental reputation of the company was the eighth most important factor in green product decision making. Today it is second. So companies that wish to pay successfully in this space need to move beyond offering one or two ‘green’ products and start “baking it into your entire corporate story. You have to buy in, green up, your entire operation.” Therefore, companies have to commit fully to ‘green’ and not just offer it as a secondary or niche product.
In other words, the lesson for all businesses is, it is not enough to have one or two ‘green’ (or ‘greener’) offerings in your portfolio; if they don’t buy your overall ‘green’ credentials, they won’t buy your ‘green’ products.
ABOUT THE AUTHOR
John Friedman is an award-winning communications professional and recognized sustainability expert with more than 20 years of experience as both an external and internal sustainability leader, helping companies, ranging from small companies to leading global enterprises, turn their values into successful business models by integrating their environmental, social, and economic aspirations into their cultures and business practices.
On social media, Friedman is recognized as a thought leader. In 2013 he was #2 on Triple Pundit’s List of the Top 30 Sustainability Bloggers on Twitter, #14 on Guardian Business’ 30 most influential sustainability voices in America and is consistently included as one of the leading voices in CSR by Forbes’ Brandfog. His insights on sustainability issues and strategy have been a regular feature on Huffington Post, Sustainable Brands, Ecopreneurist, and Forbes.com.
An Albany State (New York) communications graduate, Friedman earned a management certificate from as part of the Lafarge/Duke Management Training program at the Fuqua School of Business in 2000.
Friedman is a co-founder and served in a leadership capacity on the board, executive committee and as board chair for the Sustainable Business Network of Washington (SBNOW) from 2003 until 2012. Friedman also heads corporate citizenship communications worldwide for Sodexo.
Organizational affiliations are for transparency purposes only; the opinions expressed are the author’s personal opinions and do not reflect those of any organization.
John can be reached at firstname.lastname@example.org, is @JohnFriedman on Twitter and can be connected on LinkedIn and Facebook.